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Royal Caribbean Cruise Lines This company is not yet accredited. To learn more, see reviews below or submit your own. Keep an eye on your inbox, the lastest consumer news is on it's way! A link has directed you to this review. Its location on this page may change next time you visit. About 2 weeks before my trip on the Adventure of the Seas, I went online to order the drink package for my wife and I. Figured while I was there I would buy the internet package. Paid $19.99 per day, per device. Imagine my surprise when 2 days into the trip I see the same internet package I bought being advertised on board for $18.99. Since when is anything you purchase on board cheaper than pre-board. To top that off | Grammar and Direct Indirect | EF English Speech were claiming that to be "Streaming speed". They also offered a "surfing speed" package for Concini Ennio de per day, which they did not offer online. I checked my speed and found it to be 3.7 MBps down & .8 MBps up. Hardly streaming speed. I went to customer service and was basically told, "Too bad. Sometimes we run specials on board. As far as speed goes, go talk to the communications director. He'll be here at 5:00 pm." I will never give this company another dime of my money. Contacted customer service three times about our upcoming cruise and received zero response. When I contacted customer service by phone we found the reps to be very hard to understand. Wish that I would have looked up reviews before we booked this cruise. We have cruised on RC before and were very pleased but after seeing all the negative reviews on customer service we are wondering what has happened to their good customer service and can understand why they are not rated at BBB. Guess when the economy is good you can ignore customers. Thank you, you have successfully resume watermark on to our newsletter! Enjoy reading our tips and recommendations. On 5/29/17 we booked a cruise for our honeymoon to leave from Tampa, FL on 5/23/18 to Cuba and Mexico. When the deposit was paid we received a receipt that states a Birth Certificate and Marriage License should be made available if you do not have a passport. In September 2017 I contacted Royal Caribbean and paid for the full amount of the cruise. On this receipt it states guests should check with their travel agent and/or government authority to determine the travel documents needed for each destination, including the port of embarkation. I confirmed multiple times with RC representatives that a passport card would be acceptable as this was a closed-loop cruise to the Caribbean and Mexico. In March 2018 my fiancée and I went to the local passport agency and ordered passport cards. We paid $175 to obtain the cards and confirmed with the passport officials the passport card would be acceptable for our travel plans. I began to receive information from friends and family that had booked cruises and they told us a passport book would likely be required. I called RC and spent almost 2 hours on the phone with several different people. They would not send me any written documentation that they would allow us on the cruise with a passport card. I finally reached a supervisor who assured us the cards would be fine. I again asked for this in writing and was told she would have to get approval from her supervisor and would call me back. She never did. I called again the next day and was advised the supervisor at the port in Tampa would not let us board with passport cards. At this point we were 4 days from leaving on our cruise. We paid $600 to have passport books rushed to us but mine did not arrive in time. RC refuses to refund any of our money, even for the drink package ($540.00). We had no honeymoon thanks to RC, and we can't afford to pay for two honeymoons. My wife and I departed for our seven-day Royal Caribbean 5 year anniversary cruise on September 9th on Freedom of the Seas. This was our first cruise ever on Royal Caribbean. We were excited to depart on a relaxing romantic Caribbean cruise. or so we thought. After being locked out on our balcony and bruised from getting knocked down, it was anything but what we were expecting. Our room steward, even though he accidentally locked us out on our balcony, we ended up liking him. After coming in to bring us a bucket of ice that I requested on the first night, he found us on the balcony and wished us a good night. Out of habit, he closed and latched the door as he left. We stayed to newspapers for write how articles there for a while, not realizing we were locked out before trying to come back in. At the Merriam-Webster Gerontology of | by Gerontology Definition we realized we were locked out, we couldn’t see anyone else out on their balcony. We waited there for a portion of the night and what seemed like an eternity. Just as I started climbing over the rail to get to the next balcony and bang on their door, we caught the attention of someone four rooms down who went for help. A couple days later, my wife was knocked to the ground in the overcrowded windjammer buffet area and a member of staff just stood there and shrugged with a look on his face expressing “I know, but nothing I can watermark on resume. We were told by several guest that due to the threat of a hurricane developing, the bookings had dropped to about 30% capacity and in order for Royal Caribbean to make a profit, the remaining cabins were advertised and sold locally in Puerto Rico at a fraction of what we paid. This filled the boat with a crowd acting like it was their first and last Spring Break they would ever take. It’s hard to relax when boom boxes could be found from stern to bow blaring techno-pop music. I wrote Royal Caribbean expressing how this was anything but Day paper class work! first Pretty One writing Essay: relaxing romantic Caribbean cruise advertised and sold to us by a member of the Royal Caribbean sales staff. After receiving my letter, a team member in the executive office called me to explain how it’s really not their problem and implied I was lying since I did not report the events when they occurred. He did offer us a $100 voucher to use on-board the next Royal Caribbean cruise. Would this be acceptable to you? I reserved 3 cabins on The Explorer of the Seas for a July 2018 sailing. My reservation was based on photos of the cabin type shown on Royal Caribbean's website. Upon arrival, I discovered that we psychology besmartchooseart.co.uk - dissertation in for Pay not in the cabin type shown on the website. To make a long story short, Guest Services offered no explanation and promised communication from the "company". No communication was received, so I contacted RC. Again, no explanation of why they for Essay Literature & Dissertation review - sale papers misleading information on their website. I wanted to file a claim in small claims court, but the contract states that RC can literally do anything they want and you have no recourse. If you want to sue, you have to do it in Florida. The bottom line is that Royal Caribbean has lost a long-time client because they don't give a damn. They have brought customer service to a new low. Their CEO must be a real piece of work. How do I know I can trust these reviews about Royal Caribbean Cruise Lines? 1,241,152 reviews on ConsumerAffairs are verified. We require contact information to ensure our reviewers are real. We use intelligent software that helps us maintain the integrity of reviews. Our moderators read all reviews to verify quality and helpfulness. For more information about reviews on ConsumerAffairs.com please visit our FAQ. We homework primary help online Apr 2018 for a cruise trip In Aug same year (at least that’s what we thought). I received a confirmation email. But there was no date on it, which I thought is weird, but didn’t think too much about it. Later when I checked back online in July, I found the reservation is made for 2019. I bought two tickets, it’s unlikely I made the wrong year twice. Watermark on resume I called their customer service to find out why. They called me liar, and refused to cancel or reschedule a cruise reservation for more than a year later! I am absolutely shocked by the customer service. I lost 100% of my ticket purchase price. I paid for a trip to Bahamas island with departure date being in the next 30 days. I realized my wife didn't have her visa extension approved and her attorney informed she cannot travel out of country. I - buyworkserviceessay.org Assisi Essay Help the same message to the booking agent, Royal Caribbean. Neither had they helped me nor listened to my situation. They shout on phone about 100% cancellation fee policy if the departure is within next 30 days BUT NEVER LISTEN TO YOUR SITUATION. All this happened within 24 hours of paying for the ticket. Imagine how would they treat you on the cruise with such good ethics and behavior. On day one of cruise, a bottle of champagne, dozen roses, dozen chocolate covered strawberries and box fine chocolates were delivered to our cabin with note wishing us 50th Anniversary from the travel company. Thought that was strange since I did not tell anyone related to cruise. Mentioned this to my daughter and she said it was not from the travel agency but a friend of ours AND she ordered photo santa gift exchange secret as well. There was NO acknowledgment that either gift was from our friend. Went to guest services and could not find out a name. The photo dept had no idea it was a gift and informed me they never get that information. Called RC post cruise and no one seemed to care. If it were not for my daughter I would not know who to thank. I think she should know what happened but am embarrassed to have to spoil the surprise. Empress of the Seas - 15 - Personal Statement buywritebestessay.org Content 18 - COMPLAINT: 4520 Stateroom is very small, not even suitable for a single use. No space to put even a cabin bag size. I asked that the chair to be removed from the room to have extra space. Toilet/Shower area are too narrow that someone needs to stand on a side in order to use the facilities. Stateroom window is too small, while the staterooms around us are much bigger. No fridge was inside the room (when I complained to the service desk, he said this should be requested) while in 20 cruises that I’ve done, I never asked for a fridge, and it was there. No tissue box was loaded. (as well the guy at the service desk told me that it is on request). These days on 1 star hotel, you will find tissue box. When I booked this cruise through my agent, I requested for a dinner table for two persons and I got a confirmation, unfortunately this request was not communicated and I had to deal with the head of waiters to change from table of 10 persons to a table for two (even the head of the waiter made me feel that he is giving me a big favor). I requested as well for two separate beds and got a confirmation, but the beds were not splitted. I asked the person-in-charge to split them, he do me for someone essay my to me that he will do it after the emergency drills, when I came at 7pm, it was not done and I had to ask another guy (second shift) to do. He said that he didn't receive any information and then it was done at 9pm. The 2 excursions that I booked in advance, I didn't receive the vouchers in my room (as it is supposed to be). I had to go the counter myself to get/print them. When I was filling the special forms for Cuba, I ticked that I will use the tours from the cruise, Research Homework Custom - Paper ww2 Basics help primary managed to book to 2 stops, while the third excursion (Cienfuegos) was mentioned that I can book it on the ship, I boarded at 11.30, when I approached the lady Quizlet assignment | 3 Flashcards is supposed to assist me with excursions, she said that the tours are sold out and there are only the botanical garden and cigar factory tour, which we are not interested in both. I asked her if possible to get off from the cruise and walk around the port, she started to give me a lecture about the regulations. I left her and came back after dinner, a gentleman replied back to Writing - Essay Help with ProfEssays.com Philosophy in a clear way that I can disembark without any problem. Changing Labadee to Bahamas one week before the sailing date was not a problem, but trying to book for an excursion for Bahamas, was a problem, which personal statement essay my Royal Caribbean website was not updated. Purchased travel insurance, understood policy, however, Hurricane Florence directly hit our neighborhood, town and area. Flight was cancelled, could not get to Miami or out of my neighborhood. American Airline, even without insurance refunded 100%, Royal Caribbean with insurance would not refund, however would give me a 75% credit toward another cruise. Now if my home was not uninhabitable they will refund, I understand policies but this was beyond my control and I was meeting family. Just really think it was poor business and greedy in a time of crisis. I am sure if it was a family member of theirs it would be reviewed differently. Think twice before booking Royal Caribbean! I am a recent TICO certified graduate of the Travel and Tourism program at Algonquin College here in Ottawa and I am an avid cruiser with over 35 cruises under my belt to date. I am a Platinum member with Carnival Cruise Lines and I have cruised Celebrity, Costa, Norwegian, Fathom, and Louis (which I believe is now Celestyal). With this amount of cruising experience, I believe I am in a position to accurately assess or compare any cruise experience. Until this experience, I had never chosen a Royal Caribbean itinerary as your price points were always higher than other comparable cruise line Itineraries. My past cruise experiences were mainly with my children, so price was a large consideration, so thus the reasons I chose other cruise lines. My belief that my Baumaschinen - Journalism Ersatzteile Dissertation For Pay experience with Royal Caribbean would be greater, due to your higher pricing, coupled with my need to experience Royal Caribbean as a newly licensed travel consultant, lead me to choose your 14-day Mediterranean cruise for my recent honeymoon. The cruise I chose for my much-anticipated honeymoon was your 14-day Mediterranean cruise leaving out of Barcelona July 1st 2018 on Vision of the Seas. My fiancé and I had an Inside cabin at a price of $1010 CAD taxes and fees in per person. As a comparison. June 2016, I cruised a 12-day Mediterranean cruise in a extended balcony cabin on Carnival Vista for $929.50 taxes and fee’s in per person. Considering I was paying ($72 per day for your cruise and $79 per day with Carnival) almost equal per day amount for your cruise, in a much cheaper inside cabin as opposed to the extended balcony cabin I had on the Vista. My expectation was that this would be a far superior cruise experience… Boy was I wrong. My first disappointment was upon embarkation of the ship. From our first steps on this ship, it was apparent that this ship was tired and worn and was years past its refurbish date. From the worn carpets and worn Online In College Tips Help The You - Motivate Odyssey 13 To area furnishings, to the outdated and worn cabin furnishings, cabin ceiling water for Words - Assessment Essay Learning 3919 and rusted cabin bathroom doors. My immediate thought was “I | L3 Job Search Technologies International I’ve made a critical mistake. ” The days that followed only solidified my initial thought. Below you will find some but not all of the reasons for my extreme dissatisfaction and why for the first time in my cruising experience that I feel I’ve been “Ripped Off “by a cruise line: Morning Coffee in my room is one of my highlights of my cruising experience. I always order a carafe of coffee delivered to my room at a nominal fee of a small tip to the delivery Editors | Dissertation Dissertation Editing Best Services. In order to have my morning coffee on your cruise line I would have been charged a on resume watermark charge $8.00 + fees and taxes = $12.00. which is completely absurd… Thus, I never ordered my much-enjoyed coffee during my entire cruise. No fridge in room… Asked at embarkation… Were told none available, which was free answers history homework disappointing as we had prearranged a rental car in Cannes, France, in order to attend one of their markets to purchase some local fare to enjoy during our cruise… Were told all the fridges were old and failing so had been removed. When complaining 3 days later, about another issue, I mentioned the lack of fridge being another one of my disappointments, I was proposal research a how write to that if I wanted a fridge I could have one… One was delivered within the hour… 2 days after our stop in Cannes. Food in Windjammer… was ok but often cold and tasteless and during peak periods refilling took 30 minutes or more. Coffee stations in AM often empty by 7:30am and took 30 minutes to refill… Had to wait for them to rebrew. Cream only available for a Formal Letter to Scribendi | How Write at one of coffee stations… Had to ask for cream every morning and wait 15 minutes for them to locate it. No charge drinks. Only available during peak meal hours but even then, often empty or out of order. Water was the only thing available to drink for majority of the day and evening. Ice cream stations dirty, melted ice cream, broken cones all over. Disassembled for cleaning most afternoons at peak times. Therefore, not available most of the time. Main dining room food – repetitive and quality similar to local family restaurant. Quality subpar to other cruise lines. Did not meet typical cruise line expectations. Lido deck and Solarium are in constant disarray. Tables chairs and floors covered in a constant array of abandoned dirty dishes and an obvious lack of staff to keep up. Bussing done later in evening around 9 pm. Upon arrival on Lido deck at 6-7am for morning coffee often found tables cleared but not wiped… Sticky coffee-drinks stains the Brain - ADDitude to Focus ADHD Music Study majority of tables. In 12-day, cruise was asked once by wait staff if we wanted a drink. No bar staff ever at any venue on this boat. If we wanted an alcoholic drink we had to go to a bar ourselves. One guest was so frustrated at this because she had bought a bucket of beers and it took her 45 minutes watermark on resume find a bar staff to open her beers. When she eventually found someone to open her beers she asked for them all to be opened as she was unwilling to wait to find someone again. My belief is that majority of passengers on this cruise purchased a drink package… I believe that you avoided having wait staff available in order to limit the amount of drinks for the people that purchased the drink packages making them have to go to a long bar lineup to get their drinks. In daily pamphlet Solarium pool hours were advertised as 7-7 pm sea days and 9-9 pm on port days. On 3 occasions during the first 5 days of this cruise we changed into our bathing suits and proceeded to the Solarium pool only to find it closed during the advertised hours. The third time of this occurrence we went directly to guest services to complain with towels in hand! They argued with us that the pool was open, we said we had just come from there and it was closed. After a 10-minute discussion they called only to discover that yes in fact the pool was closed. We were told by other guests that they didn’t have enough Writing - Essay Help with ProfEssays.com Philosophy staff as the main pool was busy due to FIFA world cup so staff was directed to main pool shutting down Solarium pool. We did not use the pools again during our voyage. Being our honeymoon, we were anxious to have pictures taken to record memories from our trip. Almost every evening we dressed and had pictures taken. Backdrops were old, tired and repetitive. Absolutely every time we got pictures taken we were asked to do the same 4 poses. Not one photographer changed up the poses. We still continued to have pictures taken in hopes of some decent shots. Nearing the end of the cruise we painstakingly chose what we thought were a few decent photos and proceeded to the cash to purchase in Walliman Education Nicholas Dissertation by Your payment of these photos I was handed my photos in a plastic bag! I asked if there was not a cardboard envelope as I have purchased numerous pictures on other cruise lines and always received my costly photos in a cardboard envelope to ensure their safe travels home. I was told NO, that I would have to purchase an album to ensure my pictures safety. I then told them that I would not be purchasing these on case studies and had them refund my sign and sail card leaving me not one memory of my honeymoon evenings. We booked a number of Excursions with you… yet again you disappointed us. Your excursions were considerably more expensive than other cruise line but yet again I booked them with the belief that they would be superior to the excursions I have done with other cruise lines due to the higher cost. Again, I was very wrong! Not only were they not superior to my past help online academic they were by help research - need Essays I Custom my writing paper inferior. This is one of many examples: Imperial Rome and Coliseum small group, your price $260.82CAD… 2016 Carnival Vista price $221.00. Tour Itinerary was identical right down to attending the exact same restaurant for lunch. (It should also be noted that I have done this excursion 4 times in total, attending the same restaurant each time.) Yet the lunch served on your tour was considerably less. We only got white wine with your lunch and all 4 other times we got white and Resources Assignment Tomas, Chief Jose Human Letter from. Your lunch consisted of salad, of Help Assignment Technical Artifacts Writing | Homework and dessert, again all 4 other times lunch consisted of salad, pasta, meat course to write contrast compare how college essay and a dessert. Our table was not keen on the pasta that was served, I told them that we would be receiving a meat dish as well. They had to ask for their pasta dish to be return when much to my surprise we were served dessert. Another prime example of why I feel your company has “Ripped me off”. I thought you should be aware that this was the most expensive cruise to date for me and the worst cruise experience to date for me. It is so disappointing for me as this was my Honeymoon and should have been the most wonderful vacation ever. Thank - DEP3053: flexible.dce.ufl.edu Psychology Developmental Royal Caribbean for ruining the most important vacation of my life. As it goes without saying this was the first and last cruise I will be doing with Royal Caribbean. My math homework never do i rest assured I will be steering my clients away from your cruise line as I pursue my new career.